
According to popular TV crime dramas, today’s investigators – along with old fashioned gut instincts – use all technology at their disposal when it comes to tracking down and arresting the bad guys. One such technological advantage is a centrally located national computer database containing all past criminal records of anyone who ever killed, stole, drove drunk, or even jaywalked. Best of all, these super crime databases are never, ever wrong.
However, the reality is quite different say experts in employment screening, and also recent headlines. The potential for errors in crime databases was evident in the case of a Maryland woman who lost her job after a background check performed through the FBI’s National Criminal Information Center (NCIC) indicated that she was unsuitable to work on the contract her company had won to handle mail for the Social Security Administration (SSA).
According to the Baltimore Sun, when the SSA performed a routine background check on the woman in July 2009 for low-level security clearance, the results showed she was “unsuitable” to work on the contract. The subsequent SSA letter to her employer did not specify what the background check had uncovered. The employer fired the woman rather than keep her off the contract.
The woman maintained that she had no criminal history, a claim backed by the Baltimore Sun, which only uncovered a civil case possibly involving a suit against her late father’s estate, and also by the SSA itself, which sent a letter to her employer saying as much. The SSA letter said the woman had passed a pre-screening check and could work on the SSA contract pending a final determination. Instead of reinstating her, the woman’s former company told her to re-apply for her job, then that the department was reorganizing, and later that it had no intention of restoring her old position.
The Baltimore Sun reported that the woman has since learned that an unspecified error in the FBI’s NCIC database – a repository for criminal records and information on fugitives, stolen property and missing persons fed to the database from local, state. and federal law-enforcement agencies around the country – was the cause for the SSA’s initial determination that she was “unsuitable.”
“Although the NCIC data is the closet thing that exist to a national criminal database, it is not nearly as complete as portrayed in the movies,” stated Les Rosen, Founder and President of Employment Screening Resources (ESR), a nationwide pre-employment screening company. “Many records of crime do not make it into the system because of the chain of events that must happen in multiple jurisdictions in order for a crime to appear in NCIC.”
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